Frequently Asked Questions

Everything you need to know about shopping at Cat Haven.

What is the status of my order?

Once your order is shipped, you will receive an email confirmation with a tracking number. You can use this number on our website to see the real-time status of your delivery.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the domestic region. International shipping can take between 10-21 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your request.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specifications for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products ethically sourced?

Yes, at Cat Haven, we partner exclusively with manufacturers who adhere to fair labor practices and sustainable production standards to ensure high-quality, ethical fashion.